Frequently Asked Questions About Shipping and Returns
What are the delivery times for your products?
Our delivery times are generally 7 to 10 business days , depending on your location. Once your order has been shipped, you will receive an email with a tracking number to monitor its progress.
What should I do if my order is delayed?
If your order is taking longer than expected, our customer service team is here to help. We work with our carriers to resolve any delays, and we can offer compensation if necessary.
Are there any additional delivery charges?
All shipping costs are transparent and clearly stated at checkout. We also offer promotions with free shipping on certain orders or bundles.
Can I change my shipping address after placing my order?
Yes, if your order has not yet been shipped, please contact us promptly to update the shipping address. We will do our best to make this change.
Frequently Asked Questions About Returns and Warranty
What should I do if I am not satisfied with my product?
We offer a 30-day satisfaction guarantee . If you are not completely satisfied, you can return your product within this period for a full refund, no questions asked.
What are the conditions for a return and refund?
Products must be returned in good condition, without damage, within 30 days of delivery . Once the item is received and inspected, we will issue a refund within 7 business days .
What if my product is defective upon arrival?
If you receive a defective item, please contact us immediately. We will provide you with a free return label and arrange a prompt replacement or refund.
Product information
Are your products suitable for children and adults?
Absolutely! Our products are designed to appeal to all ages, from children to adults. Made with soft and safe materials, they provide comfort and relaxation for the whole family.
How to take care of your products?
Most of our products are machine washable for easy care. Specific instructions are provided for some items to ensure their longevity.
Where can I find more information about product features?
Each product has a detailed description on our website. For any additional questions, our customer service is at your disposal to provide you with the information you need.
👉 Still need help? Contact our customer service, we are here to support you! 💙